- Country: Australia
- Summary: Queue Management System
- AUT Ref No: 116664058
- Deadline: 09 Apr 2025
- Financier: Self Financed
- Purchaser Ownership: Government
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: VP453785
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- Description:
- TMR has implemented customer flow management and reporting solutions at all of our 70 Customer Service Centres (CSCs) throughout Queensland to respond to increasing pressures within our face-to-face service delivery network.The current solution used by the TMR issues customers with tickets, and assists staff to manage customer queues, using a combination of self-service and concierge-managed options. Additionally, the solution provides operational reporting and statistical reporting, via data to our cloud business intelligence environment.The department is now investigating opportunities and options for replacement of the existing solution throughout the entire network of TMR Customer Service Centres because:- some of the hardware currently in use is nearing end of life - since installing the current system, the technology and the functionality available in this space has changed. This RFI will provide TMR with information and pricing of available solutions and technologies that address today-s continuously changing, customer-focused environment. The solution will need to meet current requirements as well as provide the flexibility to cater for future needs.
Opens :Monday 24 March 2025 (E. Australia Standard Time)
Closes :Wednesday 09 April 2025 02:00 PM (E. Australia Standard Time)
Supplier query cut-off :Wednesday 09 April 2025 02:00 PM (E. Australia Standard Time)
Expected decision :Tuesday 08 July 2025 (E. Australia Standard Time)
The Department of Tra... - Documents:
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CLICK HERE TO LOGINQueue Management System - Australia Tender
The DEPARTMENT OF TRANSPORT AND MAIN ROADS - ITB, a Government sector organization in Australia, has announced a new tender for Queue Management System. This tender is published on AustraliaTenders under AUT Ref No: 116664058 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-04-09.
The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.
