Provision of an Interactions Centre Solution Tender

Notice for Provision of an Interactions Centre Solution in Australia. The reference ID of the tender is 134751703 and it is closing on 16 Mar 2026.

Tender Details

Country: Australia
Summary: Provision of an Interactions Centre Solution
AUT Ref No: 134751703
Deadline: 16 Mar 2026
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: SPC-10676
Purchaser's Detail:
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Description:
The ATO is seeking a single service provider to deliver a managed service including the provision, implementation and transition, and ongoing managed services for an Interactions Centre Solution (ICS) that support the ATO's interactions and business transformation. The new ICS will replace the current ATO Contact Centre and unlock significant technology opportunities, increasing the ATO's ability to harness automation, AI and digital innovation to improve the taxpayer and staff experience. The Services include the provision, transition in and ongoing managed services for a modern Solution consisting of a set of products, applications, infrastructure and services that will provide a cohesive, scalable and multi-channel interaction platform that integrates with existing and future ATO systems.
Category : 81162000 - Software as a Service (SaaS - Cloud)
Close Date & Time : 16-Mar-2026 2 : 00 pm (ACT Local Time)
Documents:

Tender Notice

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Provision of an Interactions Centre Solution - Australia Tender

The AUSTRALIAN TAXATION OFFICE, a Government sector organization in Australia, has announced a new tender for Provision of an Interactions Centre Solution. This tender is published on AustraliaTenders under AUT Ref No: 134751703 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2026-03-16.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.

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