Tender Details

Country: Australia
Summary: National Disability Insurance Agency (Ndia) - Workforce Management (Wfm) System
AUT Ref No: 117802989
Deadline: 29 Apr 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: PROC-2582
Purchaser's Detail:
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Description:
The NDIA National Call Centre and ICT Service Desk teams require an effective, fit for purpose WFM solution that meets a range of requirements including but not limited to the following : 1. Accessibility requirements : a. compliance with WCAG2.0 AA standards at a minimum; and b. compliance with accessibility standards such as AS EN 301.549 or equivalent. 2. Agent system access through mobile or non-Agency device. 3. Agent self-service functionality including shift preferencing, schedules and location. 4. Audit and logging history of user changes, schedule/roster changes and forecast changes. 5. Compliance with labour laws and industry regulations. 6. Disaster recovery and business continuity planning. 7. Customisation (as needed) and flexibility to suit specific needs. 8. Forecasting capability to predict omni channel volumes and workloads. 9. Historical reporting capability; and 10. Integration with Agency systems (e.g. Single Sign On, AWS Connect).
Category : 81111500 - Software or hardware engineering
Close Date & Time : 29-Apr-2025 3 : 00 pm (ACT Local Time)
Documents:

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National Disability Insurance Agency (Ndia) - Workforce Management (Wfm) System - Australia Tender

The SERVICES AUSTRALIA, a Government sector organization in Australia, has announced a new tender for National Disability Insurance Agency (Ndia) - Workforce Management (Wfm) System. This tender is published on AustraliaTenders under AUT Ref No: 117802989 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-04-29.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.