Tender Details

Country: Australia
Summary: End User Services (Eus)
AUT Ref No: 120667035
Deadline: 10 Sep 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: HOMEAFFAIRS/2184/RFT
Purchaser's Detail:
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Description:
The Department-s approach to the market seeks a single service bundle which includes a set of discrete end user services. These services are grouped under the following modules : • Workplace Services delivering the end user compute and experience capabilities. Services include End User Computing (EUC) Device and Software Support, Standard Operating Environment (SOE) development and support, Application Packaging, Harmful Code Protection, Field Services and support of other approved devices (including : patch and harmful code management; incident management, asset management, break / fix, remote control, and platinum user support services). • Service Management Support Services delivering Incident Management Support across the Departmental environment (including coordination of internal and external service providers) to resolve incidents and restore services. This includes the identification and management of major incidents on behalf of the Department including conducting incident investigation; diagnosis and post-incident reviews. • Service Desk Services delivering a single point of contact ‘one stop shop- for authorised users and resolver groups. Service Desk Services include the level 1 ICT service desk that channels calls, live chat and service requests. Contacts that are more complex are escalated to level 2 and level 3 support teams, other service providers, and the Department-s resolver groups. • Secret ICT Services to augment the delivery of the Department-s Au...
Documents:

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End User Services (Eus) - Australia Tender

The DEPARTMENT OF HOME AFFAIRS, a Government sector organization in Australia, has announced a new tender for End User Services (Eus). This tender is published on AustraliaTenders under AUT Ref No: 120667035 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-09-10.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.